PRIVACY POLICY OF HAMAM GLOBAL

In a simple, transparent, and objective manner, Hamam Global Interior Solutions Ltda., registered under CNPJ 39.617.819/0001-38, headquartered in SP/São Paulo - 4570000 - Avenida Nova Independência, Brooklin Paulista, 87 | Units 131/132, through this Privacy Policy, aims to explain how your personal data is collected and processed when visiting our website https://www.hamamglobal.com/ and how data subjects can exercise their rights as provided by Federal Law No. 13,709/2018.

1.1 GENERAL DATA PROTECTION LAW (LGPD)

Federal Law No. 13,709, published on August 14, 2018, regulates the processing of personal data, including in digital  media, by individuals or legal entities, public or private, with the aim of protecting fundamental rights to freedom, privacy, and the free development of personality.

The LGPD ensures transparency of information and requires the display of a notice with the adopted Cookie Policy on our website.

1.2 DATA PROCESSING AGENTS

Data Processing Agents are responsible for processing personal data and are divided into two categories: Controller and Processor. The Controller is the person or company responsible for decisions regarding the processing of personal data. The Processor is the person or company that processes personal data on behalf of the Controller, following their instructions.

1.3 PERSONAL DATA

Personal Data refers to information related to an identified or identifiable person.

1.4 PROCESSING

Processing includes any operation performed with personal data, whether automated or not, such as collection,  classification, use, access, reproduction, transmission, distribution, processing, storage, archiving, elimination, evaluation, modification, communication, and/or data transfer.

We specialize in Hotel Development and Implementation and Residential Projects.

This section applies to the data that you and/or your company provide when visiting our website, communicating, or sending personal or company-related information via website contact forms, emails, or any other means.

3.1 COLLECTED DATA

• Contact data: Name/Legal Name, CPF/CNPJ, address (personal and/or company), phone number, cell phone number, and email address.

3.2 DATA COLLECTED FROM OTHER SOURCES

• We may collect data from other sources: Public databases, data from public profiles on social networks, and credit protection entities.

3.3 REASONS FOR USING COLLECTED DATA

• To fulfill our contractual obligations with you or your company;
• To notify you of any changes to our services;
• To  provide information about other similar services we offer;
• To assess or understand the effectiveness of our advertising, aiming to provide relevant advertisements and information to you and your company;
• To manage risks and detect, prevent, and/or remedy fraud or illegal activities, as well as violations of policies, contracts, or terms of use;
• If necessary, to establish, exercise, and defend rights in legal, administrative, or arbitration proceedings, as required by law.

This section applies to the collected data that we may share with third parties.

4.1 DATA SHARING

• We may share statistical data of interaction with our site with our collaborators and third parties to improve your experience on our website.

4.2 CREDIT PROTECTION ENTITIES

• We may share the personal data collected from the contracted services with credit protection companies  and entities;
• We may share personal data collected from contracted services with regulatory bodies, judicial or administrative authorities;
• We may share personal data collected from contracted services with public authorities or private entities combating fraud and/or abuse in the use of services, to investigate suspicions of law violations, or to combat any other suspected breach of our policies and contracts.

4.3 ASSET TRANSFER

• If our company is reorganized or sold, and all assets are transferred to a new owner, your personal information may be transferred to the buyer, regardless of your authorization, to ensure the continuity of services.

4.4 WITH YOUR AUTHORIZATION

• If there is a need to share personal data, we will send you or your company an email notification requesting your consent and authorization, with information about such  sharing.

AT HAMAM GLOBAL, YOUR PERSONAL DATA IS PROTECTED AGAINST LOSS, MISUSE, UNAUTHORIZED ACCESS, DISCLOSURE, AND ALTERATION.

Any change in data should be informed by the client (Controller).

Data subjects have rights regarding their data, and they can exercise them by consulting our Cookie Policy or contacting us.
• Confirmation of the existence of personal data processing;
• Access to personal data, as provided by applicable law;
• Correction of incomplete, inaccurate, or outdated data;
• Request for information on shared data usage;
• Deletion of data based on the data subject's consent or when the data is unnecessary and/or processed in violation of applicable law;
• Data portability;
• Revocation of consent, when applicable.

For security and privacy reasons, we will only respond to such requests through the client's (Controller) registered email,  and if we are sure of their identity. Thus, we may request additional data or information for identity and authenticity confirmation.

We use information collected through tracking technologies with web page analysis tools and their users to optimize and personalize your browsing experience.

WHEN THE TERMINATION OF PERSONAL DATA PROCESSING OCCURS.

• When we achieve the purpose for which personal data was collected;
• When personal data is no longer necessary or relevant to the processing;
• When the data subject requests the deletion of their personal data.

We reserve the right to change this Privacy Policy at any time by publishing the updated version on our website.

HAMAM GLOBAL COOKIE POLICY

In this Cookie Policy, we provide clear and accessible information to visitors of our website about the Cookies we use on our site and how these Cookies are stored and analyzed to improve our services and your browsing experience with our website.

1. What are Cookies?

Cookies are text files that identify and store on your desktop, tablet, or mobile device your interaction with our website, aiming to personalize your browsing experience.

To combat privacy violations on the web and regulate the collection and processing of personal data in digital media, the General Data Protection Law (LGPD) - Federal Law No. 13,709 was approved on September 18, 2020.

The LGPD ensures transparency of information and requires the display of a notice with the adopted Cookie Policy on our website.

In technical terms, "Cookies" can be used to describe a series of tracking technologies, including pixel tags, web beacons, and mobile device identifiers. See the types of Cookies:

1.1 SESSION COOKIES

Session cookies collect information that does not allow the identification of the user and are automatically deleted when you close your web browser window.

1.2 PERSISTENT COOKIES

Persistent cookies are stored on your computer or mobile device until they expire and collect information that can identify the user.

1.3 OWN COOKIES

Own cookies are set by us or by a third party on our behalf.

1.4 THIRD-PARTY COOKIES

Third-party cookies allow third-party features to be provided on the website, such as ads, interactive or analytical content. Third-party cookies can recognize your device when you browse the website or use our services.

2.1 NECESSARY COOKIES

Necessary cookies are essential for the functioning of the website. Without these cookies, the site does not work well, and we cannot provide features associated with this type of cookies:

• Load Balancing Cookies: Used to reduce server load.
• Security Cookies: Used for security controls and checks.
• Session Cookies: Used to record user data in the browser.

2.2 PREFERENCE COOKIES

Preference Cookies collect information about your preferences, allowing our site to remember the language, location, browser, or device used, and other settings that allow these preferences to be customized to improve your experience with our services.

• Language Cookies: Used to store the language selected by the user.
• Location Cookies: Used to display and store the user's approximate address (city, state, country, and zip code), as determined by the user's IP address.
• Mobile Cookies: Used to identify and support user access to our website via mobile devices.
• Referral Site Cookies: Used to understand user preferences.
• Last Visit and Activity Cookies: Used to record the dates of the last visits, activities on the website, and similar information, to provide users with updates on changes to the website since their last visit and to better understand their preferences.
• Page History Cookies: Used to track the sequence of pages visited by the user on the website.

2.3 PERFORMANCE COOKIES

We use File Compression Plugin, a technology that aims to increase the download speed of pages on our site by optimizing images, CSS, and JavaScript, minimizing http requests and compressing GZIP files to improve browsing speed on the website.

2.4 SECURITY COOKIES

SSL security cookies are necessary for the customer/user's browsing security and to protect the website from hackers, viruses, and malware, as it forces the use of "https" in the web browser.

If security cookies are disabled or removed from your web browser, some features of the website may not work correctly, or the site may not open, to maintain the integrity of your data and not violate digital security protocols.

We appreciate you reading our Privacy Policy. It is essential for us to ensure the transparency and protection of your personal data. If you have any questions, concerns, or want to exercise your privacy rights, please contact us. We will do our best to meet your needs.

Please note that this Privacy Policy may be updated periodically to reflect changes in our privacy practices. By continuing to use our services after these changes, you consent to the new practices described.

2.5 ACCESSIBILITY COOKIES

Through the Assistive Platform, we comply with current legislation and the International Web Content Accessibility Guidelines (WCAG 2.1) of the World Wide Web Consortium (W3C) at level AA. These guidelines explain how to make web content accessible to people with various characteristics or disabilities.

This site uses technologies designed to make it as accessible as possible, allowing people with disabilities to adjust the site's user interface to their personal needs.

In addition, the site performs AI-based functions that run in the background and optimize the level of accessibility, correct the site's code, adapt its functionality and behavior for screen readers used by blind users, and keyboard functions used by individuals with motor disabilities.

Usage profiles provide a quick way to customize site elements and content for more suitable and accessible navigation for people aged 60 or older, epilepsy, low vision, ADHD, dyslexia, cognitive impairment, blindness, vision disorders, and even for people without any disabilities who simply want to improve their browsing experience.

Profiles also allow the customization of individual site elements and content for more suitable and accessible navigation with adjustment functions for larger text, font size, alignment, line spacing, letter spacing, text contrast, page contrast, color intensity, color adjustment, voice control, site reader, page structure, keyboard focus highlight, cursor, reading guide, display of descriptions, stop animations, no sound, element highlight, no image, and magnifier.

This technology supports the widest possible range of browsers and assistive technologies, so that Windows or MAC users can choose the best adjustment tools, with the fewest limitations possible, including Google Chrome, Mozilla Firefox, Apple Safari, Opera, Microsoft Edge, JAWS, VoiceOver, TalkBack, and NVDA.